Return & Refund Policy

1. 30-Day Return Policy

JerseyZenith accepts eligible return and exchange requests within 30 calendar days of the date your order is delivered.

To qualify for a standard return, your item must meet the following conditions:

• The item must be unused, unworn, and unwashed.

• The item must be in its original condition, without signs of wear, damage, or alterations.

• All original tags and labels must remain attached, where applicable.

• The item must be returned with its original packaging and any included accessories, where reasonably possible.

• You must provide proof of purchase, such as your order number or order confirmation email.

• Your return request must be submitted within 30 calendar days of delivery.

Items that do not meet these requirements may not qualify for a standard return or exchange.

Important: Different conditions may apply to products that arrive damaged, defective, or incorrect. Please refer to Section 3 for details.

2. How to Request a Return

If you would like to return an eligible item, please follow these steps:

Step 1: Contact Our Customer Support Team

Send an email to support@jerseyzenith.com with the subject line:

Return Request – Order #[Your Order Number]

Please include:

• Your full name

• Your order number

• The email address used to place your order

• The product you wish to return

• A brief explanation of your return request

• Photographs of the item showing its current condition, if requested

Step 2: Return Request Review

Our customer support team will review your request and determine whether the item meets our return eligibility requirements.

If your return is approved, we will provide instructions for returning the product, including the designated return shipping address.

Step 3: Ship Your Return

Please follow the return instructions provided by our customer support team.

We recommend using a trackable shipping service and keeping your shipping receipt until your return has been processed.

Step 4: Return Inspection

Once we receive your returned item, our team will inspect it to verify that it meets the applicable return conditions.

Step 5: Refund Processing

If your return is approved following inspection, your refund will be processed according to the terms outlined in Section 7.

Please do not send any items back without contacting our customer support team first. Unauthorized returns may experience processing delays.

3. Damaged, Defective, or Incorrect Items

We take product quality seriously and strive to ensure that every order arrives in the expected condition.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within the 30-day return period.

Eligible issues may include:

• Manufacturing defects, such as faulty stitching, damaged seams, or material defects.

• Incorrect player names, jersey numbers, or design details compared with the confirmed order.

• Incorrect product size, color, or style shipped by mistake.

• Missing items or components from your order.

• Products damaged during shipping.

• Significant printing or production defects.

To help us investigate and resolve your issue efficiently, customers are requested to provide clear supporting evidence.

Required Information for Defective Product Claims:

1. Your order number and contact information.

2. A description of the defect or problem.

3. Clear photographs showing the affected product and the reported issue.

4. A video demonstrating the defect or damage, where reasonably possible.

5. An unboxing video showing the condition of the package and product upon opening, if available.

Photographs and videos should clearly demonstrate the reported issue so that our team can review the claim accurately.

Depending on the circumstances, additional information may be requested to verify the problem.

Once the issue has been confirmed, we will offer an appropriate resolution, which may include:

• A replacement of the affected item.

• An exchange for the correct product.

• A full or partial refund, where appropriate.

• Another suitable resolution agreed upon with the customer.

For confirmed manufacturing defects, shipping damage, or errors caused by JerseyZenith, customers will not be required to pay additional return shipping fees for an authorized return.

We will provide a prepaid return label or another suitable return arrangement when the defective or incorrect item needs to be sent back.

Nothing in this policy limits any rights or remedies available to customers under applicable law.

4. Recommended Unboxing Photos & Video

An unboxing video is recommended because it can help us review a problem. If you do not have one, contact us with available photographs or other evidence. Not recording a video does not automatically disqualify your claim or remove applicable consumer rights.

An unboxing video provides valuable evidence of the package's condition upon delivery and helps us verify reports of damaged, missing, defective, or incorrect items.

How to Record Your Unboxing Video

For the best documentation, please follow these guidelines:

1. Start Recording Before Opening the Package

Begin filming while the shipping package is still sealed.

Ensure that the packaging and its overall condition are clearly visible.

2. Record the Entire Unboxing Process

Keep the camera recording continuously as you open the package and remove the product.

Avoid pausing, cutting, or editing the recording.

3. Show the Product Clearly

Record the front, back, sleeves, labels, and other relevant details of the jersey.

If you notice any damage, printing errors, incorrect details, or missing items, capture them clearly in the video.

4. Keep the Original Packaging

Please retain the original packaging, shipping label, and any included materials until you have inspected your order and confirmed that everything is correct.

Why Is an Unboxing Video Important?

An unboxing video helps our customer support team:

• Verify the condition of the package upon arrival.

• Identify potential shipping damage.

• Confirm whether an incorrect or incomplete product was received.

• Evaluate reported manufacturing defects.

• Resolve customer claims more efficiently.

Important Notice:

We recommend recording and retaining an unboxing video as useful supporting evidence.

If you need to report damage, a missing item, or a manufacturing defect, please submit your unboxing video along with clear photographs whenever possible.

If an unboxing video is unavailable, please contact our support team and provide any other available evidence, such as product photographs, packaging photographs, or a video demonstrating the problem.

The absence of an unboxing video does not automatically disqualify a customer from receiving assistance or exercising rights provided by applicable consumer protection laws.

Each claim will be reviewed based on the available evidence and the circumstances of the order.

5. Exchanges

We accept eligible exchange requests within 30 calendar days of delivery.

Exchanges may be requested for:

• A different available size.

• A different available color or style.

• An incorrect item received.

• A defective or damaged product.

For standard exchanges, the original item must be unused, unworn, unwashed, and in its original condition.

All exchanges are subject to product availability.

If the requested replacement item is unavailable, our customer support team will discuss alternative options with you.

For exchanges caused by customer preferences, such as selecting the wrong size or color, return shipping costs may be the customer's responsibility.

For verified manufacturing defects or fulfillment errors caused by JerseyZenith, we will cover the necessary return shipping costs for an authorized exchange.

6. Items That May Not Be Eligible for Return

To maintain product quality and fairness for all customers, the following items generally do not qualify for standard returns or exchanges:

• Products that have been worn or used.

• Items that have been washed, altered, or modified after delivery.

• Products showing stains, odors, damage, or excessive handling caused after receipt.

• Items with missing original tags or labels, unless the return concerns a verified defect or other issue covered by applicable law.

• Products returned without a valid order reference or other acceptable proof of purchase.

• Items returned outside the 30-day return period, except where otherwise required by law.

These restrictions apply to standard returns and do not override any applicable rights relating to defective, damaged, incorrectly supplied, or misrepresented products.

7. Refund Process & Timeline

Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.

If approved, your refund will be issued to the original payment method used at checkout.

Estimated Refund Timeline

• Return Inspection: Generally within 3–5 business days after we receive your returned item.

• Refund Processing: Generally within 5–10 business days after refund approval.

• Bank or Payment Provider Processing: Additional time may be required for the refund to appear in your account.

Processing times may vary depending on your bank, credit card issuer, or payment provider.

If more than 10 business days have passed since your refund was approved and you have not received it, please contact us at support@jerseyzenith.com.

For returns involving manufacturing defects, incorrect products, or shipping damage, a refund may be issued without requiring the item to be returned, at our discretion or where required by applicable law.

Refunds will be processed within any shorter timeframe required by applicable law.

8. Return Shipping Costs

JerseyZenith offers free standard shipping on all eligible U.S. orders. However, return shipping arrangements depend on the reason for the return.

Returns Due to Customer Preference

For returns or exchanges resulting from a change of mind, an incorrect size selection, or a personal preference, customers are generally responsible for return shipping costs.

Returns Due to Product Defects or Our Errors

If your return is caused by a verified manufacturing defect, incorrect product, or damage that occurred before delivery, JerseyZenith will cover the reasonable return shipping costs for an authorized return.

Our customer support team will provide instructions before you ship the item.

Please do not purchase an international return shipping label or ship your item to our business address without receiving return instructions.

9. Missing or Lost Return Packages

We recommend using a shipping service that provides tracking information for all authorized returns.

Customers should retain their return shipping receipt and tracking number until the refund or exchange has been completed.

If a return package is delayed or lost during transit, please contact our support team with the tracking information.

We will review the circumstances and work with the shipping carrier when appropriate.

10. Order Cancellations

You may request a voluntary order cancellation or a size or color change within 24 hours of placing your order, provided the order has not already shipped. Size and color changes are subject to availability.

Eligibility is based on when you submitted your request, not when our team replies. This does not limit any cancellation or refund rights provided by applicable law.

If your order has already shipped, you may request an eligible return under this policy. For cancellation instructions and refund timing, read our Cancellation & Order Changes Policy.

11. Contact Us

If you have questions about a return, exchange, refund, or defective product claim, please contact our customer support team.

JerseyZenith

Business Address:
302 E Las Vegas St
Colorado Springs, CO 80903
United States

Customer Support Email:
support@jerseyzenith.com

Website:
https://jerseyzenith.com

Please include your order number and a brief description of your request so we can assist you efficiently.

Our team is committed to providing clear communication, fair resolutions, and a positive customer experience.

Thank you for choosing JerseyZenith.

Your Team. Your Colors. Your Passion.