Cancellation & Order Changes Policy
JerseyZenith · Customer care Last Updated: November 4, 2026 At JerseyZenith, we understand that sometimes you may need to make changes to your order or cancel a purchase after placing it. We strive to provide a convenient and transparent shopping experience while ensuring that all orders are processed efficiently. To help us prepare and fulfill your order on time, we offer a 24-Hour Order Cancellation & Modification Window. Please review the following policy carefully before placing your order. Customers may request a voluntary cancellation within 24 hours of placing their order, provided it has not already shipped. Eligibility is based on when you submitted your request, not when our team replies. This does not limit any cancellation or refund rights provided by applicable law. If you wish to cancel your purchase, please contact our customer support team at: To ensure your request is processed correctly, please include: Your full name Your order number The email address used during checkout The reason for cancellation (optional) Important Conditions: Cancellation requests must be submitted within 24 hours of the original order placement time. The 24-hour cancellation window includes weekends and public holidays. Requests received after the 24-hour period will not be accepted for standard order cancellations. Once a cancellation has been successfully processed, you will receive a confirmation email. We recommend contacting us as soon as possible if you decide to cancel your order. We understand that customers may occasionally select the wrong size or color when placing an order. JerseyZenith allows customers to request size or color changes within 24 hours of purchase, provided the order has not already shipped. Changes remain subject to availability. Eligible modifications include: Size Changes You may request a different available size for the same product. Color Changes You may request a different available color for the same product. To request a modification, please email support@jerseyzenith.com with the subject line: Order Modification – Order #[Your Order Number] Please include: Your order number Your full name The product you purchased The original size or color selected The new size or color you would like All modification requests are subject to product availability. If the requested size or color is unavailable, our customer support team will contact you to discuss alternative options. Changes to products with different prices may require an additional payment or a partial refund before the modification can be completed. To ensure efficient order processing and timely delivery, JerseyZenith does not accept standard cancellation or modification requests after 24 hours from the time an order is placed. After this period: Orders cannot be canceled at the customer's discretion. Product sizes cannot be changed. Product colors cannot be changed. Requests to modify product selections will no longer be accepted. This policy applies even if your order has not yet been shipped. We encourage all customers to review their order details carefully before completing their purchase. Please Note: This 24-hour restriction applies to voluntary cancellations and modifications. It does not limit cancellation rights arising from shipping delays, unfulfilled orders, or other circumstances covered by applicable law. If your cancellation request is submitted within the 24-hour cancellation window and your order is successfully canceled, you will receive a full refund of the amount paid for the canceled order. 3–5 Business Days Refunds for successfully canceled orders are processed within 3–5 business days after cancellation confirmation. All cancellation refunds will be issued to the original payment method used when placing the order. For example: Payments made by credit card will be refunded to the original credit card. Payments made by debit card will be refunded to the original debit card. Payments made through PayPal will be refunded to the original PayPal payment method, where supported. We do not issue cancellation refunds through unrelated bank accounts or alternative payment methods unless required by applicable law or necessary because the original method is unavailable. Refunds are processed on business days, excluding weekends and applicable public holidays. Once we initiate your refund, your bank or payment provider may require additional time to reflect the funds in your account. You will receive an email confirmation once your cancellation and refund have been processed. Any shorter refund deadline required by applicable law will take precedence. If your refund has not appeared after the expected processing period, please contact your payment provider or email our customer support team for assistance. To request a cancellation or order change, please follow these steps: Step 1: Contact Us Within 24 Hours Send an email to: Use one of the following subject lines: Order Cancellation – Order #[Your Order Number] Order Modification – Order #[Your Order Number] Step 2: Provide Your Order Details Include your order number, full name, and a clear description of your request. For modifications, specify the new size or color you would like. Step 3: Request Review Our customer support team will review your request based on the time it was submitted and the current order status. Requests submitted within 24 hours, before the order has shipped, will be reviewed according to this policy. Eligibility is based on the time you submitted your request, not when our team replies. Size and color changes are subject to availability. Step 4: Confirmation Once your cancellation or modification has been completed, we will send you a confirmation email. If your order is canceled, your refund will be processed according to Section 4. Once an order has been shipped, it cannot be modified or canceled through our standard cancellation process. If you no longer wish to keep the item after receiving it, you may request a return in accordance with our 30-Day Return & Refund Policy. Returned products must meet the applicable return eligibility requirements. For more information, please visit our Return & Refund Policy page or contact our customer support team. We are committed to fair and transparent customer service. The 24-hour cancellation deadline does not override any cancellation, refund, or other consumer rights required by applicable law. Exceptions may include: Orders that cannot be shipped within the promised timeframe when the customer does not agree to the delay. Orders that cannot be fulfilled. Duplicate or unauthorized transactions, subject to applicable law and payment provider procedures. Other situations in which cancellation or a refund is required by law. If we are unable to fulfill your order or ship it within the promised timeframe, we will notify you and provide the applicable options, including cancellation and a full refund when required. If you have questions about cancellations, order modifications, or refunds, please contact us. JerseyZenith Business Address: Customer Support Email: Website: We recommend including your order number in all inquiries so our team can assist you more efficiently. Thank you for shopping with JerseyZenith. Your Team. Your Colors. Your Passion.On this page
Topic Information 24-Hour Order Cancellation Policy Customers may request a voluntary cancellation within 24 hours of placing their order, provided it has not already shipped. Order Changes Within 24 Hours We understand that customers may occasionally select the wrong size or color when placing an order. No Cancellations or Changes After 24 Hours To ensure efficient order processing and timely delivery, JerseyZenith does not accept standard cancellation or modification requests after 24 hours from the time an order is placed. 1. 24-Hour Order Cancellation Policy
2. Order Changes Within 24 Hours
3. No Cancellations or Changes After 24 Hours
4. Refunds for Canceled Orders
Refund Processing Time
Original Payment Method
Important Refund Information
5. How to Request an Order Cancellation or Modification
6. Orders That Have Already Shipped
7. Exceptions & Customer Protection
8. Contact Information
302 E Las Vegas St
Colorado Springs, CO 80903
United States
support@jerseyzenith.com
https://jerseyzenith.com